FREQUENTLY ASKED QUESTIONS
How long until I get my order?
All orders ship within 1 to 7 business days of the purchase date.
What happens if my package is returned to you?
If the carrier is unable to complete a delivery (wrong address, package not picked up, address not found, etc.), the package will be sent back to us after 5 days. Once it's back at the workshop, we'll contact you to re-ship the package (applicable shipping fees will be charged to you) or offer you a refund minus the return fees ($9.99).
Why does my candle look different after I light it?
That sometimes-weird look of the wax after burning is totally normal for soy candles! It doesn't affect your candle's performance or scent at all. It's a classic result of using soy wax!
Other questions?
Check out our FAQ or send us an email at info@okbye.ca!

