Refund policy

Final sale

All our products are final sale: we do not offer exchanges or refunds for a change of mind or the wrong size.

Your rights remain intact

This in no way limits your rights under the Consumer Protection Act (Québec), including the legal warranty. If your product is defective, does not match its description or arrives broken, email us at info@okbye.ca with a photo: we will replace it or refund you, at no cost to you.

Can I cancel my order?

You can cancel your order within 24 hours of purchase, as long as it has not yet been processed. In that case, a $5 cancellation fee is deducted from your refund.

This fee does not apply when the law allows you to cancel your order (for example, if it is not delivered within 30 days of the expected delivery date). In that case, you will receive a full refund within 15 days.

Refunds on discounted orders

If part of an order is refunded, the amount refunded is the amount you actually paid for that item, after discounts. If the refund causes the order to no longer meet the conditions of an offer (for example, the volume offer on 9 oz candles), the discount is recalculated accordingly.

What about my flames?

Flames earned on a refunded or cancelled order are removed from your balance. Flames used for a reward on a cancelled order are returned to you.

What happens if my package is returned to you?

If the carrier cannot deliver your package (wrong address, package not picked up, address not found, etc.), it is returned to us after about 5 days. Once it is back at our workshop, we will contact you to either reship it (applicable shipping costs will be charged to you) or refund you, minus the $9.99 return fee.